PLEASE READ BELOW for important information re: order processing time (how long it takes for me to make it), transit time (how long the post office takes to deliver it), shipping upgrades (if you need it faster than "regular snail mail"), and complimentary gift boxes.....
Welcome to Crash+Duchess! My name is Elizabeth and I design and create all of the jewellery you see in the shop. I'll answer some commonly asked questions here but please feel free to email me at any time with any additional ones you may have.
Accepted form of payment is PayPal or credit cards directly through Etsy.
PROCESSING TIME: Most items are made to order & my current turn-around time is 1-3 business days from the date of your purchase to the date of shipment (I am away from my studio visiting family). If it is a special/custom order and will take longer than that I will certainly let you know. Incorrect addresses will delay processing time - please make sure yours is accurate and up-to-date!
HOW I SHIP: Canadian orders ship free via Canada Post standard lettermail - NO tracking (but you may upgrade your shipping - just send me a message); US orders ship via USPS First Class with tracking; INTERNATIONAL orders ship via USPS/Asendia with tracking. I use a courier to take US and International orders across the Canadian border for me so once it is marked "shipped" add 2-4 business days before you see tracking.
I always ship to your Etsy address so if you'd like me to send it to your summer home in Florence or penthouse on Fifth Avenue, please let me know. Please make sure your mailing address is accurate and up-to-date! Once shipped, transit times can vary greatly due to COVID-19 or the holiday season.
GIFT PACKAGING: Your jewelry will come tucked in a branded gift box ready to give as a gift (or keep all to yourself) and shipped in a protective bubble envelope.
If you'd like me to add a handwritten note please let me know in the "Note to Seller". I can also ship directly to the recipient! *If you are buying more than one item and need them individually boxed - please let me know at checkout - otherwise they will be packaged together.*
MISSING PACKAGES: Shipping times can vary greatly due to COVID-19. Please contact me if you haven't received your package in Canada or the U.S. within 5 weeks of shipment date, and within 10 weeks of shipment date for international packages (Australia/NZ are currently taking up to 3 months). Though it does not usually take that long, packages have, on rare occasions, had an exceptionally long delivery time - especially during worldwide pandemics and around holiday season! I appreciate your patience during these strange times.
IMPORTANT NOTE: Buyers are responsible for any and all customs charges, duties, taxes & additional postal fees. To reduce paper waste, I do not include receipts in the envelope (if you need one they are in your Etsy account).
BACK STOCKED ITEMS: Occasionally we may have back stocked items listed on our site. If any of your order is back stocked we will try our best to notify you. We usually can restock items within 5 - 20 business days. Your entire order will be shipped once the back stock item(s) is available.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me right away if you are at all unsatisfied with your purchase. I will do what I can to resolve any problems so that you have a positive 5-star experience shopping with Crash+Duchess.
REFUNDS: If for any reason, you are not satisfied with your jewellery, you may return it for a refund, minus the cost of shipping. If your item was shipped for free, it is $2.75CAD within Canada; $8.00CAD within the US. Buyer pays for return shipping (unless an error was made on my behalf - apologies!) If it gets returned to me due to an incorrect address there is a $5 restocking fee (this is charged to me by my courier). You must contact me within 7 days of receiving your purchase in order to receive a refund - after that I am happy to discuss options. Items must be in original box and unworn - please contact me first for return address details (do NOT ship back to Niagara Falls, NY courier address!)
All personalized jewellery/sale/earrings (sanitary reasons) are final sale. If you have purchased a necklace and it is too short - I recommend an extender chain that use can with all your necklaces (available in my shop)!
BRIDAL ORDERS: I'd love to make jewellery for your special day! I offer discounts on bridal orders of four of the same item or more. Please contact me for more info.
✩ Gold Filled/Gold Vermeil (Yellow & Rose Gold) ✩
To prolong the life of your jewellery, do not wear your gold filled or gold vermeil jewellery in the shower, or when swimming, exercising or sleeping. Also do not use jewellery cleaning substances on your gold filled or gold vermeil jewellery, as the gold layer may eventually wear away. Minimize your jewellery's contact to chemicals (lotion, hairspray, bleach, perfume, etc.) to best maintain its shine. To store your gold filled / gold vermeil jewellery, wrap clean, dry jewellery in a dry, soft cloth and keep items separate to prevent tangling and scratching. To clean, mix mild soap, a drop of ammonia, and warm water. Gently swish the jewellery to clean, and then dry with a soft cloth (non-abrasive), and let it dry thoroughly. Gold filled components contain 100 times more real gold than gold plated components and are very durable and tarnish resistant. Gold vermeil and rose gold is sterling silver coated with real gold. These are a beautiful, affordable alternative to solid gold, and can be worn by people with sensitive skin.
✩ Sterling Silver ✩
The best way to prevent tarnishing (oxidation) when not wearing your sterling silver jewellery is to store your clean, dry pieces in a dry, airtight container and keep items separate to prevent tangling and scratching. Avoid leaving your jewellery in the bathroom, as the moisture will speed up the oxidation process. Minimize your jewellery's contact to chemicals (lotion, hairspray, bleach, perfume, etc.) to best maintain its shine.
To clean your sterling silver jewellery, use mild soap and water, a sterling silver polishing cloth, or a sterling silver jewellery cleaning solution. If using a cleaning solution, be careful to follow the directions and don't leave the jewellery in for too long. Make sure to let your pieces dry thoroughly before storing them.
✩ Raw Brass ✩
Raw brass brightens up quickly if you rub with lemon & water then rinse. Jewellery polishing cloths also work. You can also use brass cleaners sold in drugstores (I keep a lemon water spray bottle handy). All raw brass, like silver, will darken if not cleaned (this depends on the air & body chemistry).
✩ Gold or silver plated ✩
Do NOT scrub plated components or use jewellery cleaner. To prolong plated components wash gently with a mild dishwash liquid & water. Lasts much longer if cared for.
✩ Pearls/gemstones/evil eyes ✩
You can soak pearls in warm water with a drop of dish soap. Rinse well and lay on a soft towel to dry. Freshwater pearls and certain gemstones are very porous and you should not dip them as it will destroy the lustre of the pearl or stone. Emeralds, onyx, opals, and turquoise are best cleaned with plain water and a very soft brush. Be sure to dry and polish with a soft polishing cloth. Make sure to put them on LAST when you are getting dressed (perfumes, hair spray, etc. can be damaging) and store dry in a closed container. You can also take your piece to a professional jeweller to be cleaned.
Not sure how to take care of your piece? Anything I forgot? Send me a message!
If you have read this far - you are awesome! Apply coupon code TAKE5 at checkout to automatically get 5% off your order :)